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06-06-2016 11:07 AM
I am going mental her as my laptop keeps saying 'Low disk space on recovery disk (d) drive' I have not put any files on there and the recycling bin is empty! - I have no room to make a recovery back up or create a system image as it's full?
I haven't had this laptop that long and can't think whats going on with it? Could it be a virus? Also I have no cd/disc drive to make any kind of back up and i was unsuccesful at making a usb attemp at backing up! Anyone know WHY my 21gb Recovery D Drive is full and only has 4mb available space?!!!!!
I checked and found that there are NO previous back ups on there!! (which is worrying) The first thing i did was check for similar problems on here and i've followed alot of advice on checking that it's not set up to back up automatically to D drive (the box is unticked on D) I am worried it will pack up on me and i'll loose everything as I can't make a back up!!!
06-06-2016 12:30 PM - last edited on 03-16-2017 09:59 AM by OscarFuentes
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number.
The HP Recovery partition, typically labeled as the "D" drive, should have no data written to it other than the original HP recovery files. Windows and other programs could be writing to this partition, causing your current issue. This partition isn't a location to store a backup or system image and writing to this partition may render the HP Recovery files inoperable. Backups and Windows System Images should be written to an external removable drive for safe keeping.
You can attempt to find the program or programs that are writing to the "D" drive and stop them from doing that, however I would not delete anything from the partition as it may do more harm than good.
As for creating the HP Recovery Media, try to do that immediately. If that doesn't work, you may be able to order the media from HP for a nominal fee.
If you have any further questions, please don't hesitate to ask.
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