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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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M0JN3X-68F85N-XD7X1G-60X703

HP Recommended
HP ENVY 6 Notebook PS
Microsoft Windows 10 (64-bit)
The computer turns on but isn't loaded. Removes M0JN3X-68F85N-XD7X1G-60X703 error
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HP Recommended

Hi,

 

The 24 character error code is a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the boot issue you describe.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your Envy 6 series notebook - see Here for a further explanation.

 

Regards,

 

DP-K

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Windows Insider MVP

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