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ITSARUN
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Message 1 of 3
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MY PROBLEM IS MY SYSTEM HAS NO DRIVERS

HP Recommended
HP 15-BE012TU
Microsoft Windows 7 (64-bit)

HI

I HAD RECENTLY BOUGHT A HP NOTEBOOK FROM FLIPKART AND WHEN I GOT THE DELIEVERY IT HAD NOTHING IN IT...

AS I DONT KNOW A THING ABOUT LAPTOPS...SO I GAVE IT TO MY FRIEND HE INSTALLED A WINDOWS 7 64 BIT IN IT BUT STILL IT SAYS IT DOESNT HAVE DRIVERS..

I DONT KNOW WHAT IT MEANS..I HAD CHECKED INTO HP CUSTOMER SUPPORT ,,,WHATEVER I FOUND WASNT HAPPY WITH THAT..

NOW WHEN I OPEN MY DEVICE MANAGER IT SHOWS

NO DRIVER FOR NETWORK CONTROLLER

NO DRIVER FOR PCI SIMPLE COMMUNICATION CONTROLLER

NO USB CONTROLLER DRIVE..

 

PLS HELP..

 

AND LET ME KNOW WHAT ELSE I NEED TO KNOW..

 

THANKS

A COMMON MAN WITHOUT ANY KNOWLEDGE ABOUT SYSTEMS..

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IT_WinSec
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Message 2 of 3
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HP Recommended

Hello,

 

Welcome to the HP Support forum. Thank you for posting.

 

** Here are your computer specs> http://support.hp.com/bg-en/document/c05366605

** Here are the drivers for your PC model > http://support.hp.com/us-en/drivers/selfservice/hp-15-be000-notebook-pc-series/10862306/model/146890...

 

 

Yes, your computer does come with no operating system installed (actually it is FreeDOS but I can safely say there is no OS). This means you have to obtain a license for the operating system and install it on your own - e.g. Windows 7, Windows 10 or Linux-based one.

 

Since you already have Windows 7 and if you like it, you may continue using it. Drivers - this is basically a software that controls the hardware - the bridge between the operating system [e.g. Windows] and the hardware, tells Windows how to use the hardware.

 

You need to visit the URL above, select Microsoft Windows, then Windows 7 and download/install all the drivers. Probably this wasn't done by your friend.

 

Example:

> http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76532.exe  (HDD firmware update)

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75512.exe  (Card reader driver)

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75510.exe   (Intel RST driver)

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75522.exe   (LAN driver - Realtek Ethernet adapter)

> http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76419.exe   (bluetooth driver - Realtek Bluetooth adapter)

 

> http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76133.exe   (Intel Wi-Fi drivers)

or

> http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77548.exe   (Wi-Fi drivers - Realtek wireless adapter)

 

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75629.exe   (touchpad driver)

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75508.exe   (Intel drivers for video adapter)

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75505.exe   (Intel chipset driver)

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75506.exe   (another Intel chipset driver)

 

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75509.exe   (Intel MEI v11)

or better > http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_130094_1&swEnvOid=4158#  (Intel MEI v9.5)

 

> http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75973.exe   (Audio driver - Realtek adapter)

 

 

 

 

Hope this helps. Let me know if this solves your issues.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
IT_WinSec
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Level 15
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Message 3 of 3
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HP Recommended

Some more tips... Once the drivers are applied, ensure your PC has the latest updates - install the informal Service Pack 2 update

 

1. Install the Prerequisite Update (KB3020369)
2. Get the Roll-up and 3. Install it

 

Details:

https://answers.microsoft.com/en-us/windows/wiki/windows_7-update/how-to-update-windows-7-all-at-onc...

 

 

Install antivirus software from reputable vendor - I recommend you choose Kaspersky (www.kaspersky.com) or ESET (www.eset.com)

 

Some other tips for security and protection > https://heimdalsecurity.com/blog/fresh-windows-installation-security-guide/

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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