Message that Windows 7 7601 build is not genuine - desktop is now black
Product: Presario CQ61
Operating System: Microsoft Windows 7 (64-bit)
I purchased my Compaq Presario CQ61 in the UK from a legitimate supplier in 2010 and recently it has declared that my Windows 7 (came pre-installed ) is not the genuine product. Unfortunately, due to excessive use, my Microsoft sticker with the activation key located on the bottom of my laptop has rubbed off so I can not re-enter it. Internet search shows that many others (not just HP owners) have experienced this - I have tried to resolve this with no success. Could you pleaser advise?
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I am a volunteer and I do not work for, nor represent, HP
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