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06-13-2014 01:32 PM - edited 06-13-2014 01:38 PM
I found 2 problems on my brand new HP Pavilion 11-n070eg x360 :
- In Device Manager, i have a missing driver und "Other Devices" (See screenshot). Tried to update / install, but dont know what it is. Also tried "Slim Drivers" to check for missing drivers, didnt find anything. Also HP Support Assistent doenst find missing software / drivers.
- In Taskmanager there is a process called "System Interrupts" (See screenshot). It takes CPU power from 15%-30%.
It disappeared after a restart, but know its back after a while! I read online it has something to do with missing / corrupt drivers, so i hope there is a connection between my to problems.
Name: HP Pavilion 11-n070eg x360 ( Intel )
Product ID: 00258-60101-73698-AAOEM
Windows 8.1 x64 (everything up-to-date)
bought 2 weeks ago, not much installed. Standard Antivirus (Windows Defender), no Tuneup Software installed.
Thank you very much, i hope someone can help.
06-13-2014 03:22 PM
You probably need this driver for that device.
I wouldn't know how to solve the other issue, or even have any suggestions for doing so.
06-13-2014 05:23 PM
Then you will need to post the hardware ID for the unknown device, because I played my one guess card and lost.
Go to the device manager and click on the unknown device.
At the top of the Unknown Device window, click on the Details tab.
Now you see a Property drop down list and it is defaulted to Device Description.
Drop down on that list and select the second item (hardware ID's).
Post the top string of characters you see in the window.
06-14-2014 08:06 AM - edited 06-14-2014 08:09 AM
In the general Tab, it says Location: on Microsoft ACPI-Compilant System.
Device Status: Drivers not installed ... (Code 28).
To answer your question:
ACPI \ VEN_INT&DEV_33A0 (<- Zero or Letter O? I dont know!)
I forgot something: When i tried to install the 3D Drive Guard file you linked, it came up with an error. But i didnt investigate it further, because i already installed it anyway (was preinstalled).
06-14-2014 08:18 AM
Hey cool, that was quick and useful! 🙂
It was the missing driver! I remember i got rid of it, because i thought i dont need it. So now i keep it installed but remove it from autostart...
If it resolves my other "system interrupts" problem, i mark it as resolved! But i have to wait an hour or so. Becuase like i said, it seems it has something to do with missing / corrupt drivers, as far as i can understand from other forums.
Thank you very much! Good support.
06-14-2014 08:22 AM
You're very welcome.
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