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‎02-19-2016 05:45 AM

HP Recommended
Product: ProBook 6560b
Operating System: Microsoft Windows 7 (64-bit)

Hello everyone,

 

I am currently trying to use the second PCIe slot in the laptop (ProBook 6560b), but it doesn't recognise anything that connects to it. Any connected device shows as Base System Device in the Device Manager:

 

PCI Slot 2 (PCI bus 36, device 0, function 3)

 

Drivers not installed (Code 28)

 

Hardware ID:

 

PCI\VEN_197B&DEV_2393&SUBSYS_2393197B&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_2393197B
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

 

I've tried to find the drivers required, but to no avail. Could anyone please point me in the right direction?

 

Thank you!

 

Best regards,

Max

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2016 07:33 AM

HP Recommended

Hi, Gents:

 

I've been looking into this matter and the problem you are having is that the driver files do not contain the & Subsys secondary ID for the card reader (the 2393197B).

 

That is why the driver is not installing.

 

I did a search of the forum and only one other person had that ID.

 

David provided the driver, and the person never anwered one way or the other.

 

Anyway, I believe that there is a hardware issue with the card reader because here is the list of ID supported by any of the versions of the driver I could find.

 

It took a while to go through a few files, but there are no drivers in the 4 or so sp##### files I looked through that support that full ID.

 

This is in the Driver2 folder, jmcr_hp setup information file.  I am continuing my message below this list of ID's...

 

[JMCRModels.NTamd64]
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1584103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1584103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1584103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1584103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1618103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1618103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1618103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1618103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1619103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1619103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1619103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1619103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_161C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_161C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_161C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_161C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_161D103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_161D103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_161D103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_161D103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1620103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1620103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1620103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1620103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1621103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1621103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1621103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1621103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1622103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1622103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1622103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1622103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1623103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1623103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1623103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1623103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_162A103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_162A103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_162A103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_162A103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_162B103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_162B103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_162B103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_162B103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1630103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1630103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1630103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1630103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1631103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1631103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1631103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1631103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1633103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1633103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1633103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1633103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1634103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1634103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1634103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1634103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1635103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1635103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1635103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1635103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_164F103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_164F103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_164F103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_164F103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_167C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_167C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_167C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_167C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_167D103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_167D103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_167D103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_167D103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_167E103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_167E103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_167E103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_167E103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_167F103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_167F103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_167F103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_167F103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1680103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1680103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1680103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1680103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_168B103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_168B103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_168B103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_168B103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_168C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_168C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_168C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_168C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_168E103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_168E103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_168E103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_168E103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_168F103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_168F103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_168F103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_168F103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_176B103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_176B103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_176B103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_176B103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_176C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_176C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_176C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_176C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_177C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_177C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_177C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_177C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1789103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1789103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1789103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1789103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_179B103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_179B103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_179B103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_179B103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_179C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_179C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_179C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_179C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_179D103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_179D103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_179D103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_179D103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_179E103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_179E103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_179E103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_179E103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17A7103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17A7103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17A7103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17A7103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17A8103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17A8103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17A8103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17A8103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17A9103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17A9103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17A9103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17A9103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17AA103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17AA103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17AA103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17AA103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17AB103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17AB103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17AB103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17AB103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17AF103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17AF103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17AF103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17AF103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17B0103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17B0103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17B0103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17B0103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17B1103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17B1103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17B1103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17B1103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17B2103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17B2103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17B2103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17B2103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17DF103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17DF103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17DF103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17DF103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17E0103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17E0103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17E0103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17E0103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17E1103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17E1103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17E1103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17E1103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17EA103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17EA103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17EA103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17EA103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17EB103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17EB103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17EB103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17EB103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17ED103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17ED103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17ED103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17ED103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17EE103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17EE103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17EE103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17EE103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F0103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F0103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F0103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F0103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F1103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F1103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F1103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F1103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F3103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F3103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F3103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F3103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F4103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F4103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F4103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F4103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F6103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F6103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F6103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F6103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_180E103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_180E103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_180E103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_180E103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_180F103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_180F103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_180F103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_180F103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1810103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1810103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1810103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1810103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1815103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1815103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1815103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1815103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1846103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1846103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1846103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1846103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_18DF103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_18DF103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_18DF103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_18DF103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_18E2103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_18E2103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_18E2103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_18E2103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_18F8103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_18F8103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_18F8103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_18F8103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_18F2103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_18F2103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_18F2103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_18F2103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1918103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1918103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1918103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1918103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1919103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1919103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1919103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1919103C

 

The only suggestion I can offer would be to add that ID to the list and see what happens.

 

Copy and paste your ID to the list in that file as follows...then save the file and browse to it as David suggested.

 

%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_2393197B

 

If that doesn't work, unfortunately, I don't have any other ideas for you to try.

 

I think something has gone wrong either in the windows installation, or with the hardware itself.

View solution in original post

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9 REPLIES 9

‎02-19-2016 05:51 AM

HP Recommended

Hi Max,

 

The hardware id is for the card reader driver on the following link.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045606&swItemId=ob_116003_1&swEnvOid=405...

 

Regards,

 

DP-K

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Windows Insider MVP

Was this reply helpful? Yes No

‎02-19-2016 06:27 AM

HP Recommended

Hi David,

 

Thank you for a prompt reply. Unfortunately, this did not solve the issue. In addition, Windows notified me that "the program might have been installed incorrectly" after I installed sp60769.exe. Is there anything I could do?

 

Thanks.

Was this reply helpful? Yes No

‎02-19-2016 06:32 AM

HP Recommended

Hi,

 

If it's still showing an error for this in device manager, you could try an earlier revision such as the one below.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_115195_1

 

Regards,

 

DP-K

---------------------------------------------------------------------------

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

Was this reply helpful? Yes No

‎02-19-2016 06:49 AM

HP Recommended

Hi David,

 

The earlier version had the exact same effect: "the program could have been installed incorrectly". For some reason, it won't even let me reinstall it, saying at one point "Access Denied" (even though I run the file as Administrator).

Was this reply helpful? Yes No

‎02-19-2016 07:11 AM

HP Recommended

Hi,

 

You could try manually installing it from Device Manager - right click on the device, select Properties and then select the Driver tab.  Select update driver and then choose 'Browse my computer for driver software' - browse to swsetup folder at the root of the C drive and then to the sp60769 folder.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

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****Please mark Accept As Solution if it solves your problem****
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‎02-19-2016 07:33 AM

HP Recommended

Hi, Gents:

 

I've been looking into this matter and the problem you are having is that the driver files do not contain the & Subsys secondary ID for the card reader (the 2393197B).

 

That is why the driver is not installing.

 

I did a search of the forum and only one other person had that ID.

 

David provided the driver, and the person never anwered one way or the other.

 

Anyway, I believe that there is a hardware issue with the card reader because here is the list of ID supported by any of the versions of the driver I could find.

 

It took a while to go through a few files, but there are no drivers in the 4 or so sp##### files I looked through that support that full ID.

 

This is in the Driver2 folder, jmcr_hp setup information file.  I am continuing my message below this list of ID's...

 

[JMCRModels.NTamd64]
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1584103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1584103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1584103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1584103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1618103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1618103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1618103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1618103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1619103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1619103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1619103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1619103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_161C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_161C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_161C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_161C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_161D103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_161D103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_161D103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_161D103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1620103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1620103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1620103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1620103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1621103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1621103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1621103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1621103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1622103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1622103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1622103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1622103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1623103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1623103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1623103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1623103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_162A103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_162A103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_162A103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_162A103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_162B103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_162B103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_162B103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_162B103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1630103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1630103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1630103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1630103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1631103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1631103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1631103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1631103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1633103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1633103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1633103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1633103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1634103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1634103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1634103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1634103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1635103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1635103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1635103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1635103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_164F103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_164F103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_164F103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_164F103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_167C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_167C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_167C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_167C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_167D103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_167D103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_167D103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_167D103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_167E103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_167E103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_167E103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_167E103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_167F103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_167F103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_167F103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_167F103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1680103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1680103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1680103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1680103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_168B103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_168B103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_168B103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_168B103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_168C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_168C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_168C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_168C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_168E103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_168E103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_168E103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_168E103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_168F103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_168F103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_168F103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_168F103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_176B103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_176B103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_176B103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_176B103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_176C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_176C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_176C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_176C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_177C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_177C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_177C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_177C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1789103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1789103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1789103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1789103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_179B103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_179B103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_179B103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_179B103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_179C103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_179C103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_179C103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_179C103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_179D103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_179D103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_179D103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_179D103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_179E103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_179E103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_179E103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_179E103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17A7103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17A7103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17A7103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17A7103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17A8103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17A8103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17A8103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17A8103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17A9103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17A9103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17A9103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17A9103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17AA103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17AA103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17AA103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17AA103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17AB103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17AB103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17AB103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17AB103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17AF103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17AF103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17AF103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17AF103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17B0103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17B0103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17B0103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17B0103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17B1103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17B1103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17B1103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17B1103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17B2103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17B2103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17B2103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17B2103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17DF103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17DF103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17DF103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17DF103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17E0103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17E0103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17E0103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17E0103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17E1103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17E1103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17E1103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17E1103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17EA103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17EA103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17EA103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17EA103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17EB103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17EB103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17EB103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17EB103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17ED103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17ED103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17ED103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17ED103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17EE103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17EE103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17EE103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17EE103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F0103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F0103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F0103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F0103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F1103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F1103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F1103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F1103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F3103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F3103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F3103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F3103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F4103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F4103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F4103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F4103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_17F6103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_17F6103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_17F6103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_17F6103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_180E103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_180E103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_180E103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_180E103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_180F103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_180F103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_180F103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_180F103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1810103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1810103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1810103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1810103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1815103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1815103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1815103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1815103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1846103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1846103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1846103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1846103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_18DF103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_18DF103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_18DF103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_18DF103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_18E2103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_18E2103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_18E2103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_18E2103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_18F8103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_18F8103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_18F8103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_18F8103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_18F2103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_18F2103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_18F2103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_18F2103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1918103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1918103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1918103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1918103C
%DEV_2391.DeviceDesc% = JM , PCI\VEN_197B&DEV_2391&SUBSYS_1919103C
%DEV_2392.DeviceDesc% = JM , PCI\VEN_197B&DEV_2392&SUBSYS_1919103C
%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_1919103C
%DEV_2394.DeviceDesc% = JM , PCI\VEN_197B&DEV_2394&SUBSYS_1919103C

 

The only suggestion I can offer would be to add that ID to the list and see what happens.

 

Copy and paste your ID to the list in that file as follows...then save the file and browse to it as David suggested.

 

%DEV_2393.DeviceDesc% = JM , PCI\VEN_197B&DEV_2393&SUBSYS_2393197B

 

If that doesn't work, unfortunately, I don't have any other ideas for you to try.

 

I think something has gone wrong either in the windows installation, or with the hardware itself.

Was this reply helpful? Yes No

‎02-19-2016 08:06 AM

HP Recommended

Hi Paul,

 

Thank you very much for your help! This did the trick wonderfully!

 

BUT! When I rebooted my laptop, the drivers went missing again. After some tinkering, I found that the Hardware IDs changed! How can that be?

 

- Max

Was this reply helpful? Yes No

‎02-19-2016 08:09 AM

HP Recommended

You're very welcome.

 

As I stated above, something went goofy somewhere.

 

If the hardware ID's have changed to one of those appearing on the list, I would now try to install the driver David posted as it was meant to be installed.

Was this reply helpful? Yes No

‎02-19-2016 08:23 AM

HP Recommended

Tried that; didn't work. I hope the HP guys fix this driver package, so that it includes the B-series IDs. (I doubt very much that it has to do with my Windows installation, as it was pre-installed by HP. Maybe hardware, maybe the drivers.)

Was this reply helpful? Yes No
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