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Mdc1986
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Motherboard burn out.

HP Recommended
Spectre 360: 13-4007na
Microsoft Windows 10 (64-bit)

One year and eight months after purchasing this expensive laptop there was a short in the motherboard. The computer stopped charging, gave me a low-battery warning and emitted an electrical-burn smell and would not respond after I shut it down.

I took it to a local repair shop who opened the back and the short on the motherboard was immediately apparent, unfortunately burning through the replacement part number. They informed me that it required a whole new motherboard at a cost of around £750, 75% of the origional cost of the laptop. 

I see on these boards that numerous people have experienced failed motherboards in this laptop, typically just beyond the warranty coverage. I'm extremely disappointed after spending what I did just 20 months ago to face having to repair it myself or replace it.

Can anyone suggest a cheaper source for motherboards or can HP offer me any help to salvage this situation?

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Chimney_83
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HP Recommended

Greetings @Mdc1986

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

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Mdc1986
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No one has been in touch yet.
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