Mr dean wood

[marytigert]

Dean Wood;

I tried to contact you on the 8th .  Re computer bought from China and the cord being so short.  I am having a big problem.  It go from large to small, shakesI can't play muy club pogo GAMES.   i DON'T KNOW IF I SHOULD SEND IT BACK AND IF SO DO I HAVE TO SEND IT BACK TO CHINA? PLease call (removed content) or e-mail me

Thank uou somuch

Mary Kujawski

[WAWood]

@marytigert

I don't provide tech support via PM, and that's the response I sent.  I also don't call folks or email them.

Regarding the PC, I have no ability here to check or replace any cords, or to say why a long or short cord should make any difference.  We have no way of troubleshooting or diagnosing cord problems from here.

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck