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joenew01 Top Student
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Mute button light not working

HP 15-F010DX
Microsoft Windows 10 (64-bit)

The white light on my mute button is not showing/working. But the mute button itself is working properly.

I have a HP 15-F0101DX. What should I do?

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HP Support Agent
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Mute button light not working

Hey there! @joenew01, Thanks for stopping by the HP Support Forums!

 

I understand that mute button light is not working on your laptop.

 

Please uninstall the audio driver from device manager and install the latest audio driver and check if it helps.

 

Download and install the audio driver using this link.

 

Also, Please update the BIOS using this link.

 

 

Let me know if this works!

Cheers! 🙂

 

A4Apollo
I am an HP Employee

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joenew01 Top Student
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Mute button light not working

Which Audio Driver should i uninstall @MrRobot : 1.Microphone (Realtek HIdh Definition Audio) or 2.Speaker/HP (Realtek High Definition Audio) ?

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HP Support Agent
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Mute button light not working

@joenew01, Thanks for the response.

 

Thanks for trying out the steps.

 

Please uninstall Realtek High definition audio from device manager.

 

Install the latest driver from my previous post.

 

Let me know if this helps!

Have a wonderful day ahead! 🙂

A4Apollo
I am an HP Employee

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joenew01 Top Student
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Mute button light not working

@Mr robot Should i uninstall the speaker or microphone or both. I need to be sure.
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HP Support Agent
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Mute button light not working

 

@joenew01

Mr.Robot is away, for the time being,
possibly working on season 2 😛

 

Meanwhile, here's the answer to your question:
Yes, Go ahead and uninstall both the speaker & the microphone, then reinstall the update using the link shared previously.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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