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jadejmay Student
Student
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My HP ENVY X360 is really slow

HP ENVY X360&
Microsoft Windows 10 (64-bit)

Hi,

 

I recently bought a HP ENVY X360 and it's really slow, it sometimes takes up to 15 minutes to start up, it freezes alot and sometimes the screeen goes black and i can only see the mouse...

 

What can i do to make it faster? and to stop it from freezing?

 

Thank you

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Dean Dean
Dean
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HP Recommended

My HP ENVY X360 is really slow

Hello,

 

Thank you for posting in the HP Support Forum. I am sorry for the issues you experience with your new computer.

 

Let's try to find the culprit:

 

>> Using the UEFI option, test your computer for hardware failures - test RAM, test disk, system board. Here is how >> http://support.hp.com/us-en/document/c03467259#AbT1

 

Please, note the results and post them back.

 

 

>> Is Windows fully updated ? It may be downloading/installing updates in the background and this may cause some freezing.

Please, check it is fully updated. I am afraid that in Windows 10 there is no way to stop installing updates (stop auto updates) other than bringing the computer offline which is not an option.

 

 

>> Please, install HP Support Assistant (if not already installed). Check for updates in drivers. Here is how:

http://support.hp.com/us-en/document/c03467905

 

 

>> I need to know what software is installed on your machine and what runs with it.

Download Trend Micro's HiJackThis app:

https://sourceforge.net/projects/hjt/

 

Save and run the exe file.

 

1) Click on "Do a scan and save log file" button

After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere

The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.

 

2) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section"

Choose "Generate StartupList Log". The program will automatically open a Notepad windows filled with the Startup items from your computer. Copy and paste all the info and place it your next reply

 

3) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section".

Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a notepad will open with the contents of that file.

Copy and paste all the info and place it your next reply

 

You can now close HiJackThis and delete it.

 

 

SUMMARY:

In your next reply, please provide resume of your hardware tests results

Windows Update status, HP Support assistant status

HiJackThis - 3 logs, pasted in your next replies

 

I will analyze the information and will guide you for next possible recommendations. 

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**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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