Note on archived topics.
05-14-2016 04:58 AM
I recently bought a HP ENVY X360 and it's really slow, it sometimes takes up to 15 minutes to start up, it freezes alot and sometimes the screeen goes black and i can only see the mouse...
What can i do to make it faster? and to stop it from freezing?
05-14-2016 11:32 AM
Thank you for posting in the HP Support Forum. I am sorry for the issues you experience with your new computer.
Let's try to find the culprit:
>> Using the UEFI option, test your computer for hardware failures - test RAM, test disk, system board. Here is how >> http://support.hp.com/us-en/document/c03467259#AbT1
Please, note the results and post them back.
>> Is Windows fully updated ? It may be downloading/installing updates in the background and this may cause some freezing.
Please, check it is fully updated. I am afraid that in Windows 10 there is no way to stop installing updates (stop auto updates) other than bringing the computer offline which is not an option.
>> Please, install HP Support Assistant (if not already installed). Check for updates in drivers. Here is how:
>> I need to know what software is installed on your machine and what runs with it.
Download Trend Micro's HiJackThis app:
Save and run the exe file.
1) Click on "Do a scan and save log file" button
After scan, if a log file pops up in Notepad - that is excellent. If not, choose "Save log" button and choose to save the log file somehwere
The log file - open it, choose "Select All" (CTR + A) , then copy it and paste it all here in your next reply.
2) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section"
Choose "Generate StartupList Log". The program will automatically open a Notepad windows filled with the Startup items from your computer. Copy and paste all the info and place it your next reply
3) Open HiJackThis app again - in the Main screen , choose "Open the Misc tools section".
Choose "Open Uninstall Manager" button. Choose "Save list" button and specify where you would like to save this log. When you press Save button a notepad will open with the contents of that file.
Copy and paste all the info and place it your next reply
You can now close HiJackThis and delete it.
In your next reply, please provide resume of your hardware tests results
Windows Update status, HP Support assistant status
HiJackThis - 3 logs, pasted in your next replies
I will analyze the information and will guide you for next possible recommendations.
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security