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tasha0361 Student
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My HP Pavilion Notebook 10 will not boot

HP Pavilion 10-e019nr Notebook
Microsoft Windows 8.1 (64-bit)
When I turn on my HP Pavilion 10 Notebook PC it goes to a blue screen that says Recovery at the top. The basics of the messages are PC could not start correctly, required device is not connected, error code 0xc0000185, needs recovery tools on installation media. I do not have installation media nor do I know how to get one. Could someone please help me with this.
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My HP Pavilion Notebook 10 will not boot

Hi @tasha0361,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that when you boot up your laptop, you got a blue screen with error messages.

 

Please review the document below:

HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)

 

Try the section of "restore your computer when Windows 10 or Windows 8 cannot start normally" on the document. Let me know if it helps.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:

 

Regards,
 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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