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Student
Posts: 1
Member Since: ‎08-24-2011
Message 1 of 4 (1,587 Views)

My HP Pavilion dv6910us CD/DVD drive is missing

My HP Pavilion dv6910us CD/DVD drive has stopped working.  I've gone through a few different checks and nothing has worked.  Here's what I've done so far

1. Checked device manager:  CD/DVD drive not listed at all

2. Checked BIOS:  ATAPI CD/DVD Rom Drive IS listed in Boot order

3. Tried mulitple Microsoft Fix It exe:  Program could not find device

4. Checked for Windows update: installed all updates and resarted compter, no difference

5. Check regedit:  No lowwer or upper filter listed

6. Tried to reassign letter:  CD/DVD not found to do so

 

I wanted to update drivers, but the instructions listed told me to go to the device manager to check for updates so I couldn't do so because the device is not listed.  Any help would be much appreciated!

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Provost
Posts: 46,153
Member Since: ‎09-24-2010
Message 2 of 4 (1,522 Views)

Re: My HP Pavilion dv6910us CD/DVD drive is missing

Hi,

 

You could see if your drive will boot from your Recovery DVD as this should happen independently from any possible problem with Windows - ( insert the disc and then restart ).  If it does, cancel the installation.

 

If it doesn't boot from the disc, this would probably indicate a Hardware problem with the optical drive.

 

Regards,

 

DP-K

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Student
Posts: 1
Member Since: ‎09-06-2011
Message 3 of 4 (1,488 Views)

Re: My HP Pavilion dv6910us CD/DVD drive is missing

Hi,

I too am having the exact same problem.

 

I am certain the CD/DVD ROM drive is working perfectly well as I was able to have my recovery DVD boot correctly. I also went into the BIOS setup and the DVD drive shows up fine too.

 

I read in other sites there are a fair number of folks having this issue. Won't reinstalling the driver fix this issue? There aren't any drivers for the DVD drive on HP's support site.

 

I really need help please.

 

Thank you,

Bondtrails

Student
Posts: 1
Member Since: ‎05-07-2012
Message 4 of 4 (1,102 Views)

Re: My HP Pavilion dv6910us CD/DVD drive is missing

Hi, have the same issue.  I could not boot from recovery cd, so I replaced the drive.  However, the same issue.  Can't boot and Windows won't recognize.  What's next?  Laptop works great otherwise, no issues except this annoying one.  Can you help?

 

Patrick

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