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JadeEmilie Student
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My HP Pavilion x2 10-k008na battery says charging, but it's not charging.

Hp Pavilion x2 10-k008na
Microsoft Windows 8.1 (32-bit)

I Have had my HP for just over 6 months and all of a sudden i noticed that the battery wasn't charging. It is plugged in and when i hover over the battery it says 'plugged in, charging' but it isn't charging at all. If i turn it off and leave it for a while it will charge to about 8% and then it just stops. i really need my tablet and would really appreciate any help, I am aware that it is under warranty however if there is a possibilty it could be sorted without sending it away then i would really apprecated that. 

 

Thank you in advance. 

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My HP Pavilion x2 10-k008na battery says charging, but it's not charging.

 

@JadeEmilie
Thank you for posting on HP Forums,

I'd be glad to help you :)

 

As I Understand the laptop is plugged into the adapter/charger but it doesn't charge anymore,

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting if your battery appears to be not charging.

Battery Does not Power Notebook or Hold a Charge

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

Battery Indicator Light Turns On and Off While Battery is Charging
 

To understand more about how your battery works: Click here
 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
 
Have a good day, Ahead.

 

Riddle_Decipher
I am an HP Employee

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