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11-08-2016 07:31 AM
I Have had my HP for just over 6 months and all of a sudden i noticed that the battery wasn't charging. It is plugged in and when i hover over the battery it says 'plugged in, charging' but it isn't charging at all. If i turn it off and leave it for a while it will charge to about 8% and then it just stops. i really need my tablet and would really appreciate any help, I am aware that it is under warranty however if there is a possibilty it could be sorted without sending it away then i would really apprecated that.
Thank you in advance.
11-09-2016 12:39 PM
Thank you for posting on HP Forums,
I'd be glad to help you :)
As I Understand the laptop is plugged into the adapter/charger but it doesn't charge anymore,
Don't worry, though, as I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting if your battery appears to be not charging.
Battery Does not Power Notebook or Hold a Charge
Battery Charging Delayed When Operating Notebook in High Ambient Temperatures
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
Battery Indicator Light Turns On and Off While Battery is Charging
To understand more about how your battery works: Click here
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
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Have a good day, Ahead.
I am an HP Employee