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swal Student
Student
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My HP Spectre x2 detachable not starting

HP spectre x2
Microsoft Windows 10 (32-bit)

I have had my Spectre x2 for 6 months. In that time it has turned itself off and won't restart x 3 or 4 times; won't start when I first turn it on after being shut down, twice. It has taken from 3 to 30 minutes of trying to turn it on before it will start. When it starts (anytime) the light on the caps lock button flashes; when it won't start no light flashes-nothing happens. I don't believe this is a power issue. I read on another forum that some of these models have needed to be returned to HP for repair as there is a hardware fault.

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HP Support Agent
HP Support Agent
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My HP Spectre x2 detachable not starting

Hi @swal

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the computer is not turning on correctly and when it turns on the caps lock light is flashing.

 

I’d love to help!

 

Follow the steps in the below link to fix this issue.

 

http://hp.care/2dpTtyr

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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