Note on archived topics.
05-02-2016 09:59 AM
05-02-2016 11:55 AM
Have you tried a battery diagnostic either in the UEFI diagnostics (F2 as you power on) or in the HP Support Assistant running from Windows? Stopping at 81% seems like it may be a dead power cell in the battery. Can we have the full model number of the laptop and an idea how old the battery is? Original?
05-09-2016 02:13 PM
Battery is original ànd 1 year 10 months old.
I didn't try theUEFI Diagnostics or HP Support assistant.
Sometimes the white light starts blinking and it doesn't take charging while plugged in
05-10-2016 07:42 AM
1 yr 10 months is within the range of time in which a battery can fail. The diagnostics will tell us if the battery is failing and will give a cycle count which can help diagnose the likely issue. The more cycles, the more likely it is just worn out.