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08-11-2012 06:19 PM
I have an Hp pavilion laptop and recently when i turn it on to log on it works fine but then it gets to the welcome loading window and it takes 10 min to get past that screen then a black screen appears where the mouse can be seen and moved around. It stays like that for another 10 min. Finally it gets to the home screen but it takes 10 min before I can use any applications
08-11-2012 06:53 PM - last edited on 02-21-2017 10:20 PM by OscarFuentes
Try loading to Safe Mode with Networking by tapping F8 as soon as you turn it ON and check if is slow there as well.
Once in Safe Mode with Networking do a
How to do a clean startup: http://support.microsoft.com/kb/331796
Check the difference in performance while in normal mode and safe mode. If it works fine in Safe Mode then most likely a software issue or virus issue.
If the system is still slow in Safe Mode then run a hard drive diagnostics and Let me know what happens..
Here are the link with the steps to perform System Diagnostics on the hard drive:
Let me know what happens after that..
08-11-2012 08:11 PM - last edited on 02-21-2017 10:20 PM by OscarFuentes
08-12-2012 08:37 PM - last edited on 02-21-2017 10:21 PM by OscarFuentes
If it is working in Safe Mode with networking then it is a virus issue. You said services are greyed out in the System Configuration window in Safe Mode also..
You'll can try running few free tools from Safe Mode with Networking and check.
First login to Safe Mode with Networking
i) Download and Run this: RKill Download Link
ii) Then download this free virus removal tools below and run complete scans.
If it doesnt work or if problem still persists then run this:
If none of the above work or if you do not have much data in the system then i would recommend to backup your information and then perform a System Recovery to reset to factory settings using F11.
09-15-2017 10:43 PM
Right click the windows start button and click on "Run".
- in the Run box type services.msc and click ok
- look for App Readiness in the list
- double-click it, and you'll have the Properties dialogue
- change Manual to Disabled and then OK
- try rebooting as normal
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