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SarahAsaad
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My Hp laptop is taking a long time to load?

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I have an Hp pavilion laptop and recently when i turn it on to log on it works fine but then it gets to the welcome loading window and it takes 10 min to get past that screen then a black screen appears where the mouse can be seen and moved around. It stays like that for another 10 min. Finally it gets to the home screen but it takes 10 min before I can use any applications

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parvez_tech
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Hi,

 

Try loading to Safe Mode with Networking by tapping F8 as soon as you turn it ON and check if is slow there as well.

 

How to Enter Safe Mode With Networking

 

Once in Safe Mode with Networking do a 

  

How to do a clean startup: http://support.microsoft.com/kb/331796

 

Check the difference in performance while in normal mode and safe mode. If it works fine in Safe Mode then most likely a software issue or virus issue. 

 

If the system is still slow in Safe Mode then run a hard drive diagnostics and Let me know what happens..

 

Here are the link with the steps to perform System Diagnostics on the hard drive:

 

System Diagnostics (F2)

 

Or,

 

Perform Hard Drive Tests

 

Let me know what happens after that..

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SarahAsaad
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didnt work !! and when i opened the servies tab .. the disable button was inactive... plus now my mouse pad doesnt roll anymore !!

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parvez_tech
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Hi,

 

The disable options are usually disabled due to virus issues or sometimes due to permission issues. First run the hard drive diagnostics by tapping F2 as soon as you turn it ON and check.

 

System Diagnostics (F2)

 

Or,

 

Perform Hard Drive Tests

 

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SarahAsaad
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hey.. i dont have HP Support Assistant
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parvez_tech
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Thats alright...Once the problem is fixed you can go ahead and download it.

 

Download HPSA

 

As it is freezing in Safe Mode also so could be a hardware issue. Running the System diagnostics should give the correct result.

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SarahAsaad
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it is okay in the safe mode but in the general one it takes from 5 to 8 mins at the welcome screen

 

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parvez_tech
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If it is working in Safe Mode with networking then it is a virus issue. You said services are greyed out in the System Configuration window in Safe Mode also..

 

You'll can try running few free tools from Safe Mode with Networking and check. 

 

First login to Safe Mode with Networking

 

i) Download and Run this: RKill Download Link

 

ii) Then download this free virus removal tools below and run complete scans.

 

 Malwarebytes

 

 If it doesnt work or if problem still persists then run this:

 

SuperAntiSpyware:

 

If none of the above work or if you do not have much data in the system then i would recommend to backup your information and then perform a System Recovery to reset to factory settings using F11.

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Snapncut
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I have the exact same problem with a brand new laptop, just purchased yesterday.

Grey screen after the welcome screen for around 12 to 14 minutes.

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CherylG
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@Snapncut

Right click the windows start button and click on "Run".
- in the Run box type services.msc and click ok
- look for App Readiness in the list
- double-click it, and you'll have the Properties dialogue
- change Manual to Disabled and then OK
- try rebooting as normal

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

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