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Honor Student
Posts: 2
Member Since: ‎06-30-2017
Message 1 of 5 (343 Views)

My Laptop Will Not Charge Unless Off or in Sleep Mode

Product Name: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

My Notebook will only charge if it is powered off or in sleep mode.  If I plug the ac adaptor in and the laptop is being used, the light is white.  If I close the lid, the light turns orange and it charges.  This problem began about a month ago when I accidently drained my battery.  Since then the laptop will not show that it is charging or recognize the ac adaptor.  I aquired a new AC Adaptor, and that did not solve the problem.  

 

I've also done the following:

- Updated BIOS

- Removed the battery and attempted to power on with just the AC Adaptor plugged in (the laptop will not turn on)

- Run a battery check - says its ok

- Run a AC Adaptor check (with the old and new adaptors) - they cannot be detected

- Removed the battery and unplugged the laptop - held the power button for fifteen seconds and powered it back up again 

 

None of these things have worked.  I've searched the internet for hours and found this to be a very common problem, but no one seems to have a solution.

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Associate Professor
Posts: 1,282
Member Since: ‎07-17-2015
Message 2 of 5 (330 Views)

Re: My Laptop Will Not Charge Unless Off or in Sleep Mode

i have a feeling that it might be something hardware related but i am not quite sure on that.  sadly there is no settings that can allow to stop charging like in some dell laptops.  they have an option to stop charging the computer from within software.  although it does disable after a reboot but back to your computer.  i have not seen this before and i am not sure what to tell you.  

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Honor Student
Posts: 2
Member Since: ‎06-30-2017
Message 3 of 5 (302 Views)

Re: My Laptop Will Not Charge Unless Off or in Sleep Mode

I suspect it is a hardware issue as well, which frustrates me even more.  I've had this laptop for a little over 3 months, this shouldn't be an issue.  I spent an hour on the phone with HP tech support the last time and they were running out of options.  I'm calling them back after the 4th and hoping to get a solution soon.  It's terribly inconvenient that I can't charge my notebook while I'm using it.  

Associate Professor
Posts: 1,282
Member Since: ‎07-17-2015
Message 4 of 5 (295 Views)

Re: My Laptop Will Not Charge Unless Off or in Sleep Mode

If the laptop is still under warrenty send the laptop in fot warrenty. That would be your best bet at this point. Most likely what will happen is that they will end up giving you a new laptop or they will replace the motherboard. Dont forget to back up your data for safe keeping.
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Honor Student
Posts: 2
Member Since: ‎08-14-2018
Message 5 of 5 (170 Views)

Re: My Laptop Will Not Charge Unless Off or in Sleep Mode

Did this ever get resolved?  I am having the same issue with my HP Spectre and very similar cause (i.e let the battery drain completely)

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