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06-30-2017 08:26 PM
My Notebook will only charge if it is powered off or in sleep mode. If I plug the ac adaptor in and the laptop is being used, the light is white. If I close the lid, the light turns orange and it charges. This problem began about a month ago when I accidently drained my battery. Since then the laptop will not show that it is charging or recognize the ac adaptor. I aquired a new AC Adaptor, and that did not solve the problem.
I've also done the following:
- Updated BIOS
- Removed the battery and attempted to power on with just the AC Adaptor plugged in (the laptop will not turn on)
- Run a battery check - says its ok
- Run a AC Adaptor check (with the old and new adaptors) - they cannot be detected
- Removed the battery and unplugged the laptop - held the power button for fifteen seconds and powered it back up again
None of these things have worked. I've searched the internet for hours and found this to be a very common problem, but no one seems to have a solution.
06-30-2017 08:37 PM
i have a feeling that it might be something hardware related but i am not quite sure on that. sadly there is no settings that can allow to stop charging like in some dell laptops. they have an option to stop charging the computer from within software. although it does disable after a reboot but back to your computer. i have not seen this before and i am not sure what to tell you.
07-01-2017 04:45 PM
I suspect it is a hardware issue as well, which frustrates me even more. I've had this laptop for a little over 3 months, this shouldn't be an issue. I spent an hour on the phone with HP tech support the last time and they were running out of options. I'm calling them back after the 4th and hoping to get a solution soon. It's terribly inconvenient that I can't charge my notebook while I'm using it.
07-01-2017 05:33 PM