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SajawalAli Honor Student
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Message 1 of 6
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My Laptop screen turn black while using it but the laptop turns on.

HP Pavillion dv6-6136nr
Microsoft Windows 7 (64-bit)

I've this problem for 3 months when i was using the laptop and the screen turns black itself but the system remains on.
Hey, i unplugged my battery and charger and pressed the butoon for many seconds and minute but it's not the solution of my problem. i tried every trick which were listed on the internet forums but still not works for me. So i took it to the laptop repair shop and after 3 weeks he gave it back to me and told that he failed to solve this problem but told me a temporary solution.
Termporary Solutiom:
Whenever i rub my finger on this chips(idk what is it). my black screen turns on again. But for it, i've to keep my laptop open which is a totally **bleep**. so plz help me out for the solution of this problem.
[img]https://s24.postimg.org/w33r4kxyt/Capture.png[/img]
Image Link:
https://postimg.org/image/4fr1qhcs1/
Any help will be appreciated.
-Thanks

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HP Support Agent
HP Support Agent
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Message 2 of 6
124
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My Laptop screen turn black while using it but the laptop turns on.

Hi @SajawalAli

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the display goes blank randomly on the computer.

 

I’d love to help!

 

I recommend you to update the bios from the below link and also update the graphics card driver from the manufacturer website.

 

http://support.hp.com/us-en/drivers

 

Let me know the test results and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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SajawalAli Honor Student
Honor Student
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Message 3 of 6
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My Laptop screen turn black while using it but the laptop turns on.

Hello @The_Fossette , i updated my bios and graphics card driver but the problem is still continue. Help me plz :smileyindifferent:

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HP Support Agent
HP Support Agent
17,087 16,938 1,130 1,783
Message 4 of 6
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My Laptop screen turn black while using it but the laptop turns on.

Hi @SajawalAli

 

Thank you for posting back.

 

I recommend you do a recovery on the computer. Follow the steps in the below document to perform recovery.

 

http://hp.care/2bNw5Hd

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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SajawalAli Honor Student
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Message 5 of 6
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My Laptop screen turn black while using it but the laptop turns on.

That doesn't resolve my problem also 😕 .

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HP Support Agent
HP Support Agent
17,087 16,938 1,130 1,783
Message 6 of 6
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My Laptop screen turn black while using it but the laptop turns on.

Hi @SajawalAli

 

Thank you for posting back.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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