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Aarriz
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My PC suddenly shut down

HP ENVY TouchSmart 15 Notebook
Microsoft Windows 10 (64-bit)

I was playing a game on my PC when suddenly it shut down. I've tried several times to turn it back on, but nothing is working. I've let it cool down, but nothing seems to work. When i try to turn it on with the power button, the blue light on the side near the power chord turns orange. Do you have any ideas about what this issue could be about?

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Message 2 of 2
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HP Recommended

My PC suddenly shut down

Hello @Aarriz,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I understand that you are having an issue with the notebook starting, and wanted to assist you!
 

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
How Do I Find My Model Number or Product Number?

 

In the meantime, please review the following document, and let me know how it goes: 

HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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