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My Pavillion 14 power supply doesn't work any more.

Pavillion 14
Microsoft Windows 10 (64-bit)

My power supply has quit working on my Pavillion 14-ab167us. My girlfriend has the same laptop, so I have been borrowing hers to re-charge. 

 

I purchased it on 6/3/2016 at Staples. They told me to contact HP.

 

Please advise. Thank you.

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My Pavillion 14 power supply doesn't work any more.

Hello PD444 !

 

 

Firstly , if I could get you to check the warranty by clicking here and typing your serial number.

 

This will check if you are covered by warranty because if you are covered then hp should be able to get a repair completed.

 

 

Let me know how it goes!

 

Kind Regards,

 

Shineyhawkz

Volunteer IT Technician

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My Pavillion 14 power supply doesn't work any more.

My Pavillion-14 is under warranty until 6/3/2017.

 

I tried opening a support case but got this:

 

The service or information you requested is not available at this time. Please try again later.

 

...I'll try again later.

 

Thanks.

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