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Student
Posts: 1
Member Since: ‎09-27-2011
Message 1 of 2 (825 Views)

My Pavillion notebook fingerprint sensor doesn't work to log into online accounts

[ Edited ]

I have a HP Pavilion dm4 1160us Notebook PC.  The HP Simple Pass fingerprint sensor works logging into my computer but the icon no longer shows when I want to log into accounts which are saved in my online account and I can't log in with the fingerprint reader.  Also icon doesn't come up when I go to new sites expecting to use it to save my passwords.  Does anyone know how to get it working fully again?  Not sure what I did to cause it to stop working.

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Student
Posts: 1
Member Since: ‎04-25-2012
Message 2 of 2 (633 Views)

Re: My Pavillion notebook fingerprint sensor doesn't work to log into online accounts

Mine randomly stopped working as well. I have been searching everywhere to try and figure out how to get it to work again and it is driving me crazy. I go into my online account manager and it shows that it has the logins and passwords saved yet it doesn't work. It also doesn't show the icon when I get onto new websites that require login information. HP is pissing me off.

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