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03-26-2009 04:19 PM - edited 03-26-2009 04:23 PM
03-27-2009 06:39 PM
Hi, I am suspicious_horse and I'm not an HP employee. Your question is a tough one but I will try to help you. I know you said it was out of warranty but have you done any maintenace on it like blowing out the fan assembly and vents? Have you downloaded any new software before this began? I will direct you to a link that you can start at and may have to go deeper with a tech which most of them are pretty awesome. I do know that if it feels like its been running warmer this can have big effects on everything you mentioned. Anyway here is the link to go and maybe find more answers there also. If I can help you anymore I will try.
10-07-2009 04:18 PM
05-03-2010 07:54 PM
That pretty much explains how i felt while i was trying to fix this same problem... but after reading countless different forums and talking to countless USELESS geek squad employees, and several USELESS support line peoples... i finally found a solution. I hope this helps.
If your Presario's external piece of shat wireless card switch wont go blue (detect a wireless connection), and remains orange no matter what you do... round up 15 dollars and go to a Radioshack... or whatever electronics store is nearest to you.
DONT waste time updating drivers
DONT waste money ordering a new piece of shat wireless card
DONT waste time and money trying several different USB wireless devices
DONT waste time talking to the ignorant doosh bags that work at Best Buys Geek squad.
A little ranting feels necessary after the amount of time it took to fix this nonsense... anyways
IMPORTANT- Make sure you TURN YOUR COMPUTER OFF and REMOVE its battery before you perform ANY of the following steps... hold the power button down and drain the power fully once the battery is removed if your really paranoid.
SOLUTION- Buy a can of generic electronics cleaner, buy some cue tips, drive home. Once home, wash your hands nice and clean, be sure to dry them as well. Next your going to need a small screwdriver, once acquired- locate the panel on the bottom of your laptop, underneath where the external wireless card switch is. Unscrew and detach the panel, GENTLY pull the plastic tab on the wireless card which should now be fully exposed and remove it from the computer.
Now that you have taken the wireless card out, you should be able to see the motherboard... in the center of where the wireless card should be if it is inserted in the computer, you will see a small copper ring. Apply some of the solution to a cuetip, and gently rub it around the circle and clean the ring off. Next take the removed wireless card and the cleaner (with the spray hosed attached), and go outside, or into your garage. Try not to get your fingers all over the card, hold it by its sides. Hold the card out in front of you and spray the cleaner about a foot away from the copper prongs on the wireless card, once cleaned. Let the card sit out for about 10 minutes, duh, dont put anything wet back into your computer...
Once dry, gently place the card back where it was in the laptop, and screw the panel back on. Turn your computer on and wah lah!
I hope this helped..
Good luck everyone and remember.... problems like these are why you don't buy a PC.
12-01-2012 04:46 PM
I got the same problem with my laptop Presario CQ57 model. After countess wireless adapter remove/reinstall, window update etc., it still did not work. Somebody suggested to remove the XP Wireless Assisant. I did remove and it worked. I was able to see the wireless icon turned blue and connected to the internet. However, after cycle power, it did not work again. It does not seem to be a hardware problem. I'm now stuck.
12-01-2012 04:49 PM
It might be a very simple fix. If you have Compaq HP Presario Laptop (I don't know about the other) press F12 key to enable the wireless. Obviously, there is an assigned key toggling to enable/disable the wireless adapter.