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My USB ports are no longer working. Can anyone share their expertise?

HP Pavilion g6
Microsoft Windows 8.1 (64-bit)

I go to devise mananger and it shows a yellow exlamation mark next to the universal serial bus. I've tried to update the driver but there no driver installed.

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My USB ports are no longer working. Can anyone share their expertise?

Hi there @AnthonyJhayes,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the usb ports. I will be glad to help you.

 

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

 

please get back to me with above information and I will do all I can to help.

Tardis40
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My USB ports are no longer working. Can anyone share their expertise?

Product Number: D8X85UA#ABA
Operating System: Windows 8.1 64-bit
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My USB ports are no longer working. Can anyone share their expertise?

Hi @AnthonyJhayes,

 

Thanks for getting back to me

 

Please follow the steps from Troubleshooting USB connections (Windows 10, 😎.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :generic:

Thanks.

Tardis40
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My USB ports are no longer working. Can anyone share their expertise?

I need to download a new driver for my USB ports. Which website should I download the driver from? I don't want to download the wrong one and cause any viruses.
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My USB ports are no longer working. Can anyone share their expertise?

Hi @AnthonyJhayes,

 

HP does not has any new driver, so you will have to get from the Recovery Manager.

Please follow the steps from Using Recovery Manager to Restore Software and Drivers (Windows 😎.

 

Hope this helps. Please get back to me how thing went.

 

Tardis40
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I tried restalling the drivers from recovery and it still doesn't work.
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HI @AnthonyJhayes,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
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Hello I was able to reboot my PC and restore it to its original defaults. I lost everything on my computer but it's ok now my USB ports are working fine. Thank you for your help.
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