Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I read your post about the computer restarting on its own randomly with no consistency in battery levels. I’ll be delighted to assist you with this.
At the outset, we greatly appreciate you for doing business with HP and you are a valued HP customer. It is paramount that your issue is addressed quickly. I take it as a privilege to share this platform with you. We need to diagnose correctly to being hardware related or not.
Does it keep restarting with the charger plugged in?
How long does the battery usually last before it restarts?
Have you run the complete system diagnostics with the adapter plugged in?
We also need to determine if the issue is with the computer or its battery. First off, please do a hard reset. Steps:
Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
Replace the battery and reconnect the charger. Try to power on the computer.
I genuinely hope the issue gets resolved without hassles and the computer works great and stays healthy for a long time. Hope this helps. Please let me know how this works. To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”.
Take care now and have a super week ahead.
DavidSMP I am an HP Employee
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