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Kmorales Student
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My computer it is not turning on.

Hp 15 touchsmart
My computer it is not turning on. It lights up from the wifi button but it turns back off when I Try turning it on. The screen is black all the time. Help please!
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HP Support Agent
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My computer it is not turning on.

 

Hi @Kmorales,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand the HP 15 TouchSmart has a Blackout,

 

Don't worry as I have a few steps to help you get through this concern,

 

Please attempt the below steps:

 

Performing a hard reset

 

Connecting an external monitor to test the display

 

Attempt a Bios Recovery

 

Reseating the memory modules

 

Run the System Diagnostics test

 

For more details, click here

 

Let me know the outcome. I'll be happy to help you with your concern.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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