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01-10-2017 01:53 PM - edited 01-10-2017 02:34 PM
When I startup my computer it shows the HP logo then the screen goes blank and it starts over. Please help :(
01-11-2017 07:49 AM
Welcome to the HP Support forum. Thank you for posting !
This is happening because the computer cannot successfully and fully load Windows. This may be hardware problem or software problem. Did you perform some change recently ,something new these days, last hours before the issue started ?
Perform hard restart/forced reset. More info and how to here >> http://support.hp.com/us-en/document/c01684768/
Please, perform some basic hardware checks
1. Please, shutdown the computer using the power button
2. Power it on.
2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).
This should open a HP Startup Menu which may look similar to this one
3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.
This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1
If there are no system checks/no quick tests, perform HDD and RAM check.
Let me know the test results. If the tests pass without issues, continue. If not, please, let me know
4. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.
The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.
Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:
Hope this helps. Let me know how it goes. Looking forward to your feedback/update.
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