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Jsjp2010
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My computer won't even load

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HP Stream Notebook - 11-r015wm
Help when I turn on my computer there is a light scream it blinks a little line at the top left corner then goes to the hp decal screen and then it go black then starts over and keeps doing this I can't even get to the log in screen .
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IT_WinSec
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Hello @Jsjp2010,

 

Thank you for posting in the HP Support forum. Welcome onboard!

I am sorry for the issues you experience with your HP computer.

 

 

Please, review this HP official article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/us-en/document/c01732674

 

The light emitting and the sounds are signs of serious issue - could be motherboard/BIOS or other component. Refer to the article to find out what is wrong based on the sound/light pattern.

 

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps.

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*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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pepe999
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@Jsjp2010 wrote:
Help when I turn on my computer there is a light scream it blinks a little line at the top left corner then goes to the hp decal screen and then it go black then starts over and keeps doing this I can't even get to the log in screen .

Hi,

Can you get into the BIOS? It sounds like there is a hardware issue and the computer keeps rebooting because it doesn't want to damage the system. I'd probably try to remove memory module/s one at a time to see if it's faulty. Then remove the hard drive. If you can get into the BIOS then the issue is most likely the hard drive.

Dv6-7000 Debian Buster
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*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
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Jsjp2010
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I tried to do something using the F11 but it needs my password and I don't know what it is I tried using the only few passwords I have ever used and they don't work
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pepe999
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@Jsjp2010 wrote:
I tried to do something using the F11 but it needs my password and I don't know what it is I tried using the only few passwords I have ever used and they don't work

BIOS is under F10. If you can access it (asking for password) it means the memory is fine and the issue is probably with the hard drive.

Dv6-7000 Debian Buster
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
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