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mikki2670 Top Student
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

hp 15 notebook

My hp 15 laptop has a black screen, and the caps lock and wifif lights r blinking, 3 times. I have shut computer down ,removed battery, taken the ram out and then placed it back in, and still nothing.

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Tutor Cesar_A3 Tutor
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Message 2 of 10
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

Hi mikki2670,

 

HP and Compaq notebook computers use blinking LEDs to identify startup errors. If you see the LEDs blinking (usually 1 - 8 blinks in a series)

 

Turn it on without the battery

Try to turn it on with a different battey.

 

Also you can review this link, it provides possible solutions : 

 

http://support.hp.com/us-en/document/c01732674

 

Regards

 

I am an HP employee
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Grad Student Grad Student
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

Hello mikki2670... I'm sorry you're having an issue with your MP 15.

 

The 3 blink code indicates a memory issue.  You may need to repalce the memory module.

 

I hope this helps!  Please let us know the results of your troubleshooting and repair.

 

DISCLAIMER: I am an HP employee, but I am not a spokesperson for HP.

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mikki2670 Top Student
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

Bruce,
Thank you, is the ram the same thing as the memory module? So I should be able to just go buy one and replace it and it should work? I thank you so much for your help!
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Grad Student Grad Student
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

mikki2670, that's right!  I'm sorry, I should have been clearer.  If you can provide your model #, I can see if I can pull an HP part number for you - or you can go to third party memory vendor's websites.  Just make sure that you are matching the propoer memory configuration and speed!

 

DISCLAIMER: I am an HP employee, but I am not a spokesperson for HP.

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mikki2670 Top Student
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

I believe the model # is 15-1010 wm
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

Hi mikki2670... I'm having problems pulling out that model.  Can you provide the product number?  It is indicated by the "3" below:

tag_serviceNew.jpg

Thanks!

 

DISCLAIMER: I am an HP employee, but I am not a spokesperson for HP.

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mikki2670 Top Student
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

Bruce,
Product # J8A22UA#ABA
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

Hi mikki2670... the memory is still available through HP PartSurfer as part #691740-001, but honestly it is a little pricey - $99.  I can't recomend an alternate source or vendor, but you might try Googling / Binging that part number and seeing what options are available.  You could also check memory manufacturer web sites - some have product guides to allow you to select the product, but if they don't the memory specs are 4GB, 1600MHz, PC3L-12800 DDR3L.  If you go third party, please make sure you're aware of return & restocking fees!

 

I hope this helps.  Good luck!

 

DISCLAIMER: I am an HP employee, but I am not a spokesperson for HP.

  • If you found this information helpful, please take a moment to click on "Accept as Solution".
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mikki2670 Top Student
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Message 10 of 10
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My hp 15 notebook caps lock and wifi lights are on and blinking 3 times.

Bruce,
I want to thank you so much for taking the time to help me! I appreciate it! I will let you know how I make out!
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