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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-17-2017 07:38 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)
Computer turns on but won't let me type my password in. Doesnt even have the area where i type my password in.
3 REPLIES 3

‎08-18-2017 06:10 PM

HP Recommended

@Laceyk

 

This is a great location to get assistance! I read your post and see that you are unable to type the password when you turn on the computer. I would like to help you resolve this issue. 

 

To provide you with an accurate solution, I'll need a few more details:

Provide the computer model number or the product number?

Did you do any hardware or software changes?

Have you tried to boot into Safe mode and remove the check from Safe boot?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Next thing, I would suggest here is to Press the power button to restart the PC and start tapping Esc key continuously until you see the Startup Menu - On the Startup Menu - Press the F10 key to enter into Recovery mode - If prompted, select your keyboard layout, then from the Choose an option screen, click Troubleshoot - Click Advanced options - Startup Settings > Restart. Choose the safe mode option you want from the Startup Settings menu:

Press the Windows + R - Type in msconfig - On the top click on Boot - Remove the check box next to Safe boot. Click on Apply and OK. Restart the PC and now check if you get the password prompt.

 

For more assistance, please follow this link: HP PCs - Windows Safe Mode (Windows 10, 😎

 

I hope this helps. Let me know how it goes for further assistance. 

Cheers.

Sandytechy20
I am an HP Employee

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‎07-07-2018 05:26 AM

HP Recommended

I have also suffering this issue, cannot recover yet.

 

I have reset my notebook, Issue still appear.

I wanted to enter BIOS to set defaults, but cannot change any value in BIOS.

 

Can anybody help please?

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‎08-22-2018 05:09 AM

HP Recommended
I was suffering with this issue too
But i have pushed cntrl+alt+delete and the area of typing pass apeared
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