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Honor Student
Posts: 2
Member Since: ‎08-09-2014
Message 1 of 3 (200 Views)

My laptop has a Trojan horse virus was told my system needs to be recoverd

My laptop has a Trojan horse virus I was told the system needs to be rebooted with a hp system recovery disk is this what needs to be done and if so how do I get a recovery disk
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Provost
Posts: 9,483
Member Since: ‎07-16-2011
Message 2 of 3 (187 Views)

Re: My laptop has a Trojan horse virus was told my system needs to be recoverd

[ Edited ]

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.

 

The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.

 

hp label.png

  

If you didn't create your HP Recovery Media when you first setup your computer, please contact official HP support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.

 

If you have any further questions, please don't hesitate to ask.

 

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Frank

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Honor Student
Posts: 2
Member Since: ‎08-09-2014
Message 3 of 3 (180 Views)

Re: My laptop has a Trojan horse virus was told my system needs to be recoverd

My laptop is a hp pavilion g7-1219 wm notebook PC has Trojan horse virus needs rebooted was told needed a recovery disk is this true and if so how do I get one
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