cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
babysmom6
Level 1
3 2 0 2
Message 1 of 28
17,210
Flag Post

Solved!

My laptop is locked up was hacked. It says it needs a password to open up

HP Recommended
Pavillion g7
Microsoft Windows 8.1 (64-bit)

I am working on another computer at the moment, as my pavillion is locked up.  I had a call from supposed Microsoft tech and they wanted money for fixing the hackers on my computer.  I ended up cosing it down on them but too late for me.  They had froze up my computer and now it needs a password that I don't have to open it back up.  Can it be fixed?  How?  Thank you in advance for any help.

0 Kudos
27 REPLIES 27
visruth
Level 15
13,019 12,958 1,699 3,964
Message 2 of 28
Flag Post
HP Recommended
Baby



By now , hope you are aware that the call you got supposedly from "Microsoft" is not the real Microsoft, but unscrupulous hackers.


Did you happen to create Recovery discs/USB after you setup your laptop? If so you have the option to do system reset other than which I don't think anything else would work, if you're not able to access the system. You could order recovery USB from HP also if you don't have one.



Regards


Visruth
babysmom6
Author
Level 1
3 2 0 2
Message 3 of 28
Flag Post
HP Recommended

Whoever it was that sent me the startup password for my computer thank you very much.  It helped me get it loading then I pushed f2 repeatedly for a bit as a friend told me too and it kicked into repair mode, then I was able to do a whole system recovery and got this lap top back on line.  Thank you again!  And yes I realize that I was scamed, my niece was also. She had to put a new hard drive in her computer according to DIT.

REO51ST
Level 16
25,082 24,632 3,567 8,026
Message 4 of 28
Flag Post
HP Recommended
0 Kudos
visruth
Level 15
13,019 12,958 1,699 3,964
Message 5 of 28
Flag Post
HP Recommended
Baby


David's suggestion given in Reo's link was a good one. It applies in your Windows 8.1 also, but I suggest you use System Refresh option from Recovery console so that most of the files and settings are preserved after repair install & you'll be starting Windows as new.

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

But I see that you used the built in Recovery partition in the HDD to restore to factory settings. You could have gone in for System Refresh initially as a try here too. Anyway, Glad it started working for you!

Thank you for letting us know 🙂



Kind regards

Visruth
babysmom6
Author
Level 1
3 2 0 2
Message 6 of 28
Flag Post
HP Recommended

I have got my laptop running again without having recovery discs, but I'm also making right now on that laptop recovery discs for it.   Someone on here send the startup password to me and between it and while it was booting up hitting the f2 key repeatedly I got onto automatic repair and such and got the harddrive gone thru to make sure it was okay and all.  Then I did a full system recovery.  Just had to put everything back in, even though I lost all my pictures that weren't backed up.  Thanks for your imput.  Much appreciated.

0 Kudos
visruth
Level 15
13,019 12,958 1,699 3,964
Message 7 of 28
Flag Post
HP Recommended
Hi:


You're welcome!

Good news that you're creating the recovery media now. I suggest you make a Recovery USB set instead of Discs as they'll be durable and reliable in the long run.

I don't know which start up password worked for you because if it was really a SYSKEY hack you were pushed into in the first place, then none of the passwords we give will work & only the Recovery will get you back to your laptop in working condition.


Visruth
dunstan4832
New member
6 4 0 0
Message 8 of 28
Flag Post
HP Recommended

baby

 

do u happen to have the password as i have the same problem also

 

thanks andrew

0 Kudos
luvstrong
New member
2 2 0 0
Message 9 of 28
Flag Post
HP Recommended

does anyone have the pass word iv just been scamed the is a lock and a key and it says enter pass word that i do not kno please help

0 Kudos
luvstrong
New member
2 2 0 0
Message 10 of 28
Flag Post
HP Recommended

do u ahve the pass word im locked out of my laptop please help

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation