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Hisword
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My laptop is plugged in but not charging

@ julia
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Julia_Cleveland
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Message 52 of 67
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My laptop is plugged in but not charging

Thankx Hisword, I will try that.  (Just recently got internet restored; I appreciate your patient support)

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billtorbitt
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I have this problem too - gave up.  Whenever you have a problem with an HP device, be assured that there is NO SOLUTION.  At various times I had an HP printer (OK) a phone (a Palm pre 3) a touchpad and a tablet.  All were crap.  Avoid HP devices, other maybe than printers.

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MichaelAstor
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Message 54 of 67
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I have exactly same problem.

 

My computer is brand new, still under warranty. Yet, even though the battery appears to charge and works fine, the computer keeps on reporting "plugged in, not charging". Component test shows that the battery is OK. HP has sent me two replacement batteries already but the problem is still there.

 

I have mailed the computer back to HP tech support for warranty repairs and they have returned it to me after two weeks with problem still there, unresolved.

 

 

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redxjanuary
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Message 55 of 67
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my hp is only 10 months old and it will not register as being plugged in. no lights come on, my backlight stays dim. its as if my charger dosnt exist! im not sure what to do and i cant remember if i have a warrenty or not.
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billtorbitt
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Yes if your laptop is less than a year old and you have the proof of purchase (if bought on Amazon just print out your order details) it should be under warranty.  Get a refund on you HP laptop (don't accept a replacement!) and get another make.

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jenjen190
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My laptop is plugged in but not charging i have a windows 8 what is wrong with it. would i need a new plug or something?

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Message 58 of 67
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Hi jenjen190. Without knowing your notebook model number I can only provide you with some generic troubleshooting.
This document, may not reflect your exact issue, but you can follow these steps, which may help.
Battery Not Detected:
http://support.hp.com/us-en/document/c01702473

For more specific help, let me know what the model number of your notebook is. Here is a document showing you how to find this information.
<How Do I Find My Notebook Model Number>: http://support.hp.com/us-en/document/c00033108
 

TwoPointOh
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billtorbitt
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laptop is HP

Pavilion dv7-6c54ea

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Thanks billtorbitt. Without knowing more information about your question, here is a myriad of battery related documents. Go through them all and let me know what you have determined is causing the issue. The first document probably has the most relevant troubleshooting if your battery appears to be not charging.

Battery Does not Power Notebook or Hold a Charge:
http://support.hp.com/us-en/document/c00259897

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures:
http://support.hp.com/us-en/document/c02535922

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter:
http://support.hp.com/us-en/document/c00274778

Battery Indicator Light Turns On and Off While Battery is Charging:
http://support.hp.com/us-en/document/c00287805

TwoPointOh
I work on behalf of HP

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