Note on archived topics.
07-25-2016 03:49 PM - edited 07-25-2016 04:02 PM
I am having serious problems with my latop HP Elitebook 840, with Windows 7 (64-bit) OS. Keyboard and touchpad of my laptop stop working after 1-2 minutes of activity. Restarting does not fix the problem, the keyboard and touchpad stop working again after random time. I can confim that the touchpad is not locked up. It has an antivirus software. Can you help me. Thanks a lot.
07-26-2016 04:51 PM
This could be either hardware of software issues. To make sure, have your system updated, BIOS and drivers
I recommend the use of HP SDM ( Softpaq Download manager - www.hp.com/go/sdm ) to update the system.
When it runs and downloads the latest catalog,
* select 'check for updates' tab - if not the default when you run SDM
* install auto-checkmarked drivers, NOT the BIOS, at this point
it may occasioanly suggest 2 versions of dirvers - select the latest version only
* install any other (ONLY) drivers that show as Not Installed + Essential System Updates softpaq
* select BIOS update (if needed) by itself and Install
DO NOT SHUTDOWN if the laptop beeps a few times during the BIOS update !!! Let it continue to final Reboot