cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
asvptay
New member
1 0 0 0
Message 1 of 2
262
Flag Post

My laptop only charges when it is off

HP Recommended
HP Notebook

Recently i havent been able to charge my laptop unless it is off. When ive tried to charge it whilst it is on the LED light flashes white.

My sister has the same laptop so i tried her charger and my laptop still wouldnt charge, i tried swapping the batteries and trying both chargers again and nothing changed.

Also i keep getting a message when i start up my latop it says.

 

"Product information not valid

The following product information programmed into the system board is missing or invalid

System board (00A) - System board CT number"

 

Sometimes,  i also get a message saying that the charger im using is supplying insufficient power, but when ive used another charger it still doesnt work so im not sure what the problem is.

0 Kudos
1 REPLY 1
GBL84
Level 10
4,161 4,158 563 1,310
Message 2 of 2
Flag Post
HP Recommended

Hello @asvptay,

 

 

Welcome to FORUM !!!

 

 

Was your PC serviced by HP recently or was there a system board replacement done ??
 
 
You might see this message after the system board is replaced.
The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.
To resolve this issue, contact HP.
 

Request you to contact HP support in your country and arrange for Service ,depending on your unit warranty and service regulations , this will be resolved by rebranding the machine.

 

Contact HP

 

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty   

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 
 
 
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation