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Joseph_Maina
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My laptop touchpad and keyboard wont work after I restored my computer

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HP Intel core i5
Microsoft Windows 7 (64-bit)

Please help. I have restored my laptop after it failed to start normally as a result of some antivirus update.

After restarting, the scroll keys are functioning at bios level for selecting login mode but once a login window appears, they fail to function.

I have tried to use external keybord and mouse but arent working also. I have done a keyboard and mouse test on bios and it is working.

I dont know what to do coz am fearing formatting it as it contains important data and some commercial programs which may be lost.

 

Regards.

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Mrstenter
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Hi @Joseph_Maina ,


Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Notebook and issue with the keyboard and mouse not working correctly. I would uninstall the keyboard and mouse, restart the Notebook. Here is a link to keyboard troubleshooting.


Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the original software and drivers on your system.

 

Here is a link to Touchpad troubleshooting. The section marked TouchPad properties page on the left side has a restore defaults. Select that button if available.


Hope this helps.

 

Thanks.

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