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d1201294250
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My pavilion 15 note book pluged in not charging

Pavilion 15
Microsoft Windows 8.1 (64-bit)
My pavilion 15 notebook issue problem pluged in but not charging
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HP Support Agent
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My pavilion 15 note book pluged in not charging

Hi @d1201294250, Greetings!

 

Thanks for stopping by the HP Support Forums! 🙂 Good day.  I understand that you have issues with the computer’s battery which says “Plugged in, not charging” I will do my best to assist you with this issue. 🙂

 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy t customers like you. We greatly value your relationship with HP and I take it as a privilege to share this platform with you.

 

 Please perform a hard reset first from this link: http://support.hp.com/us-en/document/c01684768

 

Then please visit these links and try to perform all the steps one link at a time to try and resolve the issue.

Link 1: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Pavilion-15-Notebook-PC-not-...

Link 2: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/using-hp-pavilion-15-and-it-say...

Link 3 is aYouTube Link: https://www.youtube.com/watch?v=CODePRjM_vg

 

After this, please update the bios from this link: http://hp.com/drivers and calibrate the battery.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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