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bennewcombe
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Solved!

Need Drivers! please help!

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PSKT4E-07X023EN
Microsoft Windows 8.1 (64-bit)
Please help! One day I restarted my pc as I normally would, and it came up with an error code on something along the lines of 'we need to restart your pc' so after days I managed to recover it and actually log on to windows. Now when I go to device manager, there are 4 things with yellow exclamation marks.
1) Network controller, which is not allowing me to go onto the internet.
2) PCI Device
3) PCI Simple Communications Controller
4) SM Bus Controller

Please tell me how I can fix or install these without going onto the internet, as i can't!

Thanks in advance
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Paul_Tikkanen
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Hi:

 

None of the info you posted regarding the model identifies it as to the model number.

 

Please post the product number of your notebook.

 

The product number can be found on the same sticker as the serial number.

 

 

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Paul_Tikkanen
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Hi:

 

None of the info you posted regarding the model identifies it as to the model number.

 

Please post the product number of your notebook.

 

The product number can be found on the same sticker as the serial number.

 

 

View solution in original post

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bennewcombe
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Hi Paul, thanks for the reply.

I don't know what the product number is so I will just write the two options that I think it is.

Satellite L50 - B - 1NL

YE185417C
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Paul_Tikkanen
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You're very welcome.

 

SM Bus Controller

 

http://www.toshiba.co.il/innovation/download_driver_details.jsp?LNG=29&service=IL&selCategory=2&selF...

 

PCI Device:

 

http://www.toshiba.co.il/innovation/download_driver_details.jsp?LNG=29&service=IL&selCategory=2&selF...

 

PCI Simple Communications Controller:

 

http://www.toshiba.co.il/innovation/download_driver_details.jsp?LNG=29&service=IL&selCategory=2&selF...

 

Network Controller:   According to the Toshiba website, your model can have one of 3 model wireless network cards.

 

Please do the following, so I can figure out which one your notebook has...

 

Go to the device manager.  There should be an Other Devices category with a list of devices needing drivers under that category.

 

The wireless card is labeled as a Network Controller.

 

Click on the Network Controller device, and then click on the Details tab at the top of the Network Controller device window.

 

Now you should see a Property drop down list and it is defaulted to Device Description.

 

Drop down on that list and select the 3rd item (Hardware ID's).

 

Post the top string of characters you see in the window.

 

 

 

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bennewcombe
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The top string of characters I see are:

PCI\VEN_8086&DEV_08B3&SUBSYS_81708086&REV_83


And how am I supposed to install them drivers without the use of internet connection?

Thanks
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Paul_Tikkanen
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Hi:

 

You need the Intel wireless card driver...

 

http://www.toshiba.co.il/innovation/download_driver_details.jsp?LNG=29&service=IL&selCategory=2&selF...

 

What I would do is to download the files to another PC.

 

Copy them to a USB flash drive or burn them to a CD, and use either of those media to install the drivers you need.

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bennewcombe
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Thank you so much for your help!
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Paul_Tikkanen
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Anytime.

 

Glad to have been of assistance.

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bennewcombe
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Hi sorry, is there any way of installing the drivers without internet or using another pc? Or is there any way to get on the internet without an network connection?
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Paul_Tikkanen
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Hi:

 

I have answered your question in the private message you sent me.

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