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Top Student
Posts: 7
Member Since: ‎08-17-2015
Message 1 of 2 (211 Views)

Need help! Windows 8 recovery problem

Product Name: Satellite L50
Operating System: Microsoft Windows 8.1 (64-bit)
I really need help. So I was just browsing on my laptop the other day and then a blue screen came up and something was written. It was like 'KERNAL_DATA_INPAGE_ERROR
Then it restarted.
When i turned on, I was taken to the boot recovery page and there are some options
The first set of options are 'Troubleshoot' or 'Turn off PC' so obviously I click troubleshoot.
Then there is 'refresh your pc' or 'reset your pc' or advanced options.
So i click 'refresh your pc' first, but it says 'The drive where windows is installed is locked. Unlock the drive and try again'

So then I click on 'reset your pc'
And it says 'Unable to reset your pc. A required drive partition is missing'

So there is no way I can log on to windows! PLEASE HELP!
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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 2 (155 Views)

Re: Need help! Windows 8 recovery problem



Hi @bennewcombe ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

The Toshiba tech support might be better suited to respond to your concerns.

 

Thanks.

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