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David817 Top Student
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Need help can't get past the HP logo. Keeps telling me to restart.

HP PAVILION 17
Microsoft Windows 10 (64-bit)

OK my laptop was originally a widows 8. Then I upgraded to 8.1 then windows 10. But I thought I caught a bad virus so I tried to reset my laptop. And erase everything. Now it tells me to restart because of a error when it was trying to reinstall windows 10. So now I can't get past the HP logo. I tried taking out the battery and memory cards. But still get the same results. Somebody please help me.

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Dean Dean
Dean
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Need help can't get past the HP logo. Keeps telling me to restart.

Hello @David817

 

Welcome to the HP Support forum. Thank you for posting.

 

Did you try with the Reset indeed? If yes, it was unsuccessful ?

What do you do exactly in attempt to reinstall Windows 10 and what error you see ?

 

Do you want to continue using Windows 10 (not Win 8) ?

 

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David817 Top Student
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Message 3 of 11
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Need help can't get past the HP logo. Keeps telling me to restart.

OK I've done the complete system check. But when I try to reinstall windows 10 or 8. I don't care anymore just want my computer back. I still getting a error message. Saying "the computer restarted unexpected or encountered an unexpected error. Windows installation cannot proceed. To install windows, click"OK" to restart the computer, and then restart the installation." But when I do what it says on the screen. I get the same message again.
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Dean Dean
Dean
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Need help can't get past the HP logo. Keeps telling me to restart.

Since you already had Win 8 (8.1) and then upgraded to Win 10 - 10 will be faster and probably cheaper.

 

Did you do these checks already ?

 

 Please, perform some basic hardware checks

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

If there are no system checks/no quick tests, perform HDD and RAM check.

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

 

Restoring Windows - if hardware tests passed

 

Since you previously performed upgrade from Win 8 to Win 10 on this very same computer and if you used Win 10 for a while and if Windows 10 was activated (it's licence was activated), then your computer has a Digital entitlement option stored on Microsoft servers. Because of this, you no longer need a code/lic key to activate Windows if you need to reinstall it.  More info:

 

>> https://support.microsoft.com/en-us/help/12440/windows-10-activation

>> http://www.winbeta.org/news/digital-entitlement-a-new-method-of-activation-in-windows-10

 

You can directly download Windows 10 ISO from MS site or download Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

 

>> https://www.microsoft.com/en-us/software-download/windows10ISO

 

 

If you do not use the MS Media creation tool, here are instructions

How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 

 

 

When ready with the USB drive or with the DVD:

 

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive or the DVD prepared previously

Power  on the PC.

As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

Choose F9 to open Boot options. Select the thumb drive (or the DVD) as boot option.

 

Follow the on-screen instructions to boot from the media and then install Windows 10

This will make a clean Windows installation and usually erases everything on the HDD. If you need to back up your imporant files before, let me know.

 

When ready, Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

 

 

 

Hope this helps. Let me know how it goes. Smiley Happy

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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David817 Top Student
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Message 5 of 11
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Need help can't get past the HP logo. Keeps telling me to restart.

None of these steps were working. I just kept trying and now I can't even get it to turn back on.
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Dean Dean
Dean
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Need help can't get past the HP logo. Keeps telling me to restart.

Hello,

 

Thank you for your reply and cooperation.

 

Did you perform the hardware checks ? How about the recovery ? What exactly did you do and what is not working? The above procedure is tested and proven to work on many computers worldwide.

 

If you press the power-on button now what happens ?

 

Looking forward to your update/clarifications.

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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David817 Top Student
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Message 7 of 11
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Need help can't get past the HP logo. Keeps telling me to restart.

Sorry for the delayed response. OK, all the tests I've done come back saying passed. So I tried to continue the start up of my laptop and I keep getting the same result. Saying a error occurred while Windows installation cannot proceed. Click OK to restart the computer and then restart the installation.
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David817 Top Student
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Message 8 of 11
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Need help can't get past the HP logo. Keeps telling me to restart.

By the way. I did download the software u said but I'm not sure how to use it. If u want u can contact me a different way so we don't have to wait on each other for a response.
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Dean Dean
Dean
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Message 9 of 11
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Need help can't get past the HP logo. Keeps telling me to restart.


@David817 wrote:
Sorry for the delayed response. OK, all the tests I've done come back saying passed. So I tried to continue the start up of my laptop and I keep getting the same result. Saying a error occurred while Windows installation cannot proceed. Click OK to restart the computer and then restart the installation.

Hi @David817

 

It's good the hardware tests passed.

 

Yes, it will keep getting te same result unless WIndows is reinstalled.

 

You will need to complete the steps mentioned above:

 

Download Microsoft Windows 10 ISO (installation image) from :

https://www.microsoft.com/en-us/software-download/windows10ISO

 

Choose International English (or other language), x64 edition

Download ISO and save it on your desktop

 

Get empty USB pendrive or blank DVD and write/burn the image to it. Follow one of these steps depending on what you chose:

* How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

* How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 

Simply copying the ISO to a DVD or USB device won't work

 

When ready with the USB drive or with the DVD:

 

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive or the DVD prepared previously

Power  on the PC.

As soon as you press the power-on button, begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

Choose F9 to open Boot options. Select the thumb drive (or the DVD) as boot option.

 

Follow the on-screen instructions to boot from the media and then install Windows 10

This will make a clean Windows installation and usually erases everything on the HDD. If you need to back up your imporant files before, let me know.

 

When ready, Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

 

 

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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David817 Top Student
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Message 10 of 11
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Need help can't get past the HP logo. Keeps telling me to restart.

OK would I be able to just buy and try to install windows 10 pro.
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