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pvbgolfer Tutor
Tutor
22 0 2
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New (2017) Spectre Battery Drain while shutdown

Spectre x360
Microsoft Windows 10 (64-bit)

Brand new Spectre X360.  Battery drains 0.8% per  hour while Spectre is shutdown.  There is ZERO battery drain of spouse's Surface notebook.  I have disabled fast start up.  USB ports are not in use.  This is a serious problem as I leave my notebook off for several days and could drain to zero possibly damaging battery.   

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HP Support Agent
HP Support Agent
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Message 2 of 5
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New (2017) Spectre Battery Drain while shutdown

Welcome to HP Forums @pvbgolfer,

 

Thanks for the post. I understand that the battery is loosing power even when the computer is shutdown, is that correct? I would like to provide some suggestions. 

 

Recommend you to install and run HP Support assistant to check for driver updates and BIOS. Refer http://hp.care/2fvNQNc

Run battery test and calibrate the battery if the battery test passes, refer http://hp.care/2fTWp2I

You can also change the power options on the computer to check if it helps, refer http://hp.care/2fU0vbn

 

Let me know if this helped. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

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pvbgolfer Tutor
Tutor
22 0 2
Message 3 of 5
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New (2017) Spectre Battery Drain while shutdown

I have done all of what you recommend. HP Support decided to replace my battery. Hope this works. I think there is a hardware issue. We we will see
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pvbgolfer Tutor
Tutor
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New (2017) Spectre Battery Drain while shutdown

I finally sent my PC back to HP for repair under warranty.  It arrived yesterday and the issue appears to be resolved.  They indicated the issue was a Firmware  and driver update.  Based on the number of posts of people with similar issues and the fact that reviewers are now starting to notice the issue, can you raise it within HP.  I believe they need to address the issue - perhaps a recall or public posting of what to do to correct the issue.

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Intern
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26 0 4
Message 5 of 5
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New (2017) Spectre Battery Drain while shutdown

I am on my second unit from bestbuy and have the same problem.  Not a coincidence here.  How many returns do you guys want?  I'll keep exchanging it until problem is solved.  Maybe bestbuy needs to escalate this to hp as well.

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