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This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Message 1 of 6
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New HD installed, can't see what wireless card I have to get a driver

HP Recommended
ProBook 4540s
Microsoft Windows 7 (64-bit)

Hello all,

 

I've put a replacement hard drive into my ProBook 4540s, and as I expected I can't detect a wireless network as I think the new hard drive doesn't have the driver to support the wireless card.

 

However, to download the correct driver I need to know what wireless card I have, but under "Network Adapters" in Device Manager I only see Bluetooth Device "(Personal Area Network)" and "Bluetooth Device (RFCOMM Protocol TDI)".

 

How do I find out the model of the wireless card that I have?

 

Many thanks for your help.

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Message 2 of 6
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HP Recommended

Hi

 

As an adminstrator, in a Command Prompt Window, type

getmac

This will list MAC addresses for those items that are present, and may not be connected.

A good number would be 3,  1 x Ethernet  1 x Wi-Fi   1 x Bluetooth

C:\WINDOWS\system32>getmac

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-48 \Device\Tcpip_{D70F15B7-83BC-4FE7-B4B3-8CA52F52C8FC}
B0-5A-DA-DE-84-28 Media disconnected
48-48-48-48-48-49 Media disconnected

and then type

ipconfig                  and in the long list look for named devices have a matching MAC address.

Along with Device manager this is a way to determine the number of devices, hidden or otherwise.

 

Hidden Devices.png

 

 

Typing

 

netsh wlan show interfaces

netsh wlan show drivers

netsh wlan show settings

 

may give a clue.

 

 

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Message 3 of 6
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HP Recommended

Hi:

 

Please post the hardware ID for the device labeled Network Controller in the device manager.

 

To find the hardware ID, go to the device manager and click on the Network Controller device.

 

Then click on the details tab at the top of the Network Controller device window.

 

Now you will see a Property drop down list and it will  be set to Device Description.

 

Drop down on that list and select the 2nd item (Hardware ID's).

 

Post the top string of characters that you see in the window.

 

Then I will post the links to the wifi and bluetooth drivers you need.

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Message 4 of 6
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HP Recommended

Thanks for the quick reply!

 

I did the steps you indicated, and got the following results. I realise it's a lot of text to trawl through here, but I'm not sure how to interpret the results... much appreciated if you could take a look. This is from the cmd window:

 

C:\Users\EMC>getmac

Physical Address Transport Name
=================== =============================================
24-FD-52-73-AA-D4 Media disconnected

C:\Users\EMC>ipconfig

Windows IP Configuration


Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{51FEC668-61F1-4F3E-ACF6-50BB8876CA42}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Users\EMC>netsh wlan show interfaces
There is no wireless interface on the system.
Hosted network status : Not available


C:\Users\EMC>netsh wlan show drivers
There is no wireless interface on the system.

C:\Users\EMC>netsh wlan show settings

Wireless LAN settings
---------------------
Show blocked networks in visible network list: No

Only use GP profiles on GP-configured networks: No

Hosted network mode allowed in WLAN service: Yes

Allow shared user credentials for network authentication: Yes

Block period: Not Configured.

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Message 5 of 6
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HP Recommended

Hi Paul,

 

Thanks for your message but unforunately it doesn't even show up under Device Manager so there's nothing to click on...

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Message 6 of 6
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HP Recommended

You're very welcome.

 

If you don't see a device listed as a Network Controller, then install the HP Connection Manager software, and use that to turn on the wireless card.

 

Then you will be able to get the hardware ID for the Network Controller, or if the driver is already installed the wireless card will show up.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229457&swItemId=ob_131515_1&swEnvOid=405...

 

If that doesn't work either, check to make sure the wlan card is present and enabled in the BIOS.

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