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Judge_Dredd
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New HP 14-r002TX, need handholding for updating the drivers.

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14-r002TX
Windows 7

Hello all, 

 

I thought I had updated my drivers but I guess I installed the wrong drivers or they didn't install properly or something.  System resume seems to be broken and apparently that has something to do with not having the right drivers installed.  When looking at Device Manager the items with exclimation points are "3D video controller" "bluetooth controller" "PCI Device" "PCI simple communications controller" and "universal serial bus controller".  Also when I try to watch HD movies there are a few weird colors going on, I suppose that has something to do with my graphics card not being updated. Can some awesome person hold my had through all of this. I'd really appreciate the help.

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Paul_Tikkanen
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Message 2 of 27
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Hi:

 

Did you install W7 32 or 64 bit?

Judge_Dredd
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64

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Paul_Tikkanen
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Judge_Dredd
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Okay when I tried to install the chipset I was warned that it had already been installed, so just to be sure I went ahead and installed it again, replacing all the existing files. I wasn't given instructions to restart but I went ahead and restarted anyway. Then I tried to install the High Deff graphics Driver. But this time I got a warning saying "the contense of this file canot be unpacked. The executable you are attempting to run has been corrupted. Please obtain another copy of the file, verify its integrity, and try again" what should I do? Thanks!

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Judge_Dredd
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Is there a chance that the first time I tried to install some drivers I didn't adhear to this order and that this has some how affected my ability to install this driver? Is there a way to start over that doesn't invovle reinstalling windows?

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Paul_Tikkanen
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Message 7 of 27
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Hi:

 

If you are referring to the Intel HD graphics driver, see if this other one works...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-134230-1&cc=us&dlc=en&lc=en...

Judge_Dredd
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Yup, that worked. I'll let you know when I've finished the rest. Thanks.

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Judge_Dredd
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okay, I'm getting the same message as I did with link #2. Now with link #3. Do you think something is wrong with my computer?

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Paul_Tikkanen
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Message 10 of 27
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Hi:

 

No, I think they may have the wrong drivers listed...

 

See if this nvidia driver works...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-130198-1&cc=us&dlc=en&lc=en...

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