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Honor Student
Posts: 2
Member Since: ‎07-22-2011
Message 1 of 3 (324 Views)

New HP Pavilion g laptop. Two days after getting started I have red dots and swirls on the screen.

two days after purchasing HP Pavilion g6 notebook the screen has red dots and swirls.  I have updated bios, graphics and other drivers but there is no change.  also the screen makes a crackling static noise.  Brought back to Home Depot and they were very rude and wouldn't help since we didnt buy warranty  any suggestions?

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Honor Student
Posts: 2
Member Since: ‎07-22-2011
Message 2 of 3 (309 Views)

Re: New HP Pavilion g laptop. Two days after getting started I have red dots and swirls on the scre

I should say I brought it back to Best Buy not Home Depot.

 

Master's Graduate
Posts: 362
Member Since: ‎04-24-2011
Message 3 of 3 (301 Views)

Re: New HP Pavilion g laptop. Two days after getting started I have red dots and swirls on the scre

Hi,

 

Don't worry since it is a new system, you would still be under the factory warrenty.

Contact HP

 

Can you try going to the BIOS by taping F10, check if the problem is seen there.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
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