cancel

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Craftmole7 Honor Student
Honor Student
2 0 0 0
Message 1 of 2
136
Flag Post
HP Recommended

New Laptop Frozen/Unresponsive -

Hp Pavillion au071sa notebook
Microsoft Windows 10 (64-bit)

Hi,

 

 

I bought my laptop a few days over a month ago and every once in a while it freezes and becomes unresponsive, I end up having to power off by holding the power button down and starting it again.  Does anyone know why this is happening and how I can prevent this ? I am a bit scared because my desktop computer a few years back had the same problem after getting it fixed and eventually stopped working.

 

(Additional note)- I took the wireless mouse from that (^) desktop and used it on this laptop around the first week and I think thats when It first happened (since got rid of it but it's still been happening) , might have nothing to do with it though.

 

WHat should I do ??

 

 

Thanks in advance !

0 Kudos
1 REPLY 1
Provost Provost
Provost
9,778 8,628 704 3,175
Message 2 of 2
88
Flag Post
HP Recommended

New Laptop Frozen/Unresponsive -


@Craftmole7 wrote:

(Additional note)- I took the wireless mouse from that (^) desktop and used it on this laptop around the first week and I think thats when It first happened (since got rid of it but it's still been happening) , might have nothing to do with it though.

 

WHat should I do ??

 


Hello @Craftmole7

 

Thank you for posting in the HP Support forum.

 

If you believe it might be connected to the wireless mouse, please disconnect it, unplug it from the PC and begin using a normal cable/wired mouse like this one >here<

 

 

Perform some basic hardware checks

 

1. Please,  shutdown/turn off  the computer

2. Power it back on.

2.1 As soon as you press the power-on button, even before the HP logo appears, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

 

If there are no system checks/no quick tests, perform HDD and RAM check.

 

Let me know the test results and provide details.

 

 

****  Please, click on the button below to mark this post as an ACCEPTED SOLUTION if it helped you
****  Don't hesitate to hit the THUMB-UP+ button below to say THANKS or give LIKE
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** IT Commodity and Cyber Security professional

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation