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Pc-lover Student
Student
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HP Recommended

New Laptop battery dying at 50%

Hp ac659tx
Microsoft Windows 10 (64-bit)

Hi all

 

So about 2 weeks ago I bought a brand new hp ac659tx laptop. It operates under windows 10 and has an Intel core i7 processor. The problem is every time I use it and the battery reaches 50% or sometimes even 60% it immediately shuts down and I cannot turn it back on without pluging the charger in. When I do turn it back it sais it is only 3% charged!!

 

any ideas what I should do? Should I return it and have it checked cause as I said its new and shouldn't be doing this. Has anyone else had this problem? What can u do to fix this ?

 

thanks in advance to anyone who replies

1 REPLY
Intern Intern
Intern
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HP Recommended

New Laptop battery dying at 50%

Hi,

 

Please Run a Diagnostics test for the battery under component test.

 

Power button -> F2 (System Diagnostics) -> Component Test ->Battery

 

If the result passes, Please update BIOS from  below link by putting in the Product/Model number.

 

http://support.hp.com/us-en/drivers

 

If issue still persists, please contact HP Support for further procedures.

 

Thanks,

Karthik

I am an HP employee.

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