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LJFM Student
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New battery won't charge either.

Pavillion
Microsoft Windows 7 (32-bit)

I bought a new battery and power supply. Laptop still will not work unless plugged in. Why?

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Retired
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HP Recommended

New battery won't charge either.

HI @LJFM,

 

Welcome to the HP Forum!

 

 

I am pleased that you have become a HP Forum member.  It is such a wonderful site to find answers and tips. Here is a link to guide you   to having the most rewarding experience and answer any concerns about posting.:

 

First Time Here? Learn How to Post and More

 

What is your exact model of Pavilion notebook?

 

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

I understand that you have purchased a new power supply and battery but, the battery is not charging.   

 

Did you purchase a HP recommended power supply and replacement battery?  Here is a link that may help:

 

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

Please let me know the results.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the “Thumbs Up” below is a great way to say thanks!   

Sparkles1

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