cancel
Showing results for 
Search instead for 
Did you mean: 
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
2 1 0 0
Message 1 of 3
177
Flag Post
HP Recommended

New extended battery not fully charging

HP EliteBook 2540p
Microsoft Windows 10 (64-bit)

Dear all,

 

I have a HP 2540p, and recently bought a new, extended accu for this laptop. It is a original HP battery, series HSTNN-DB23, part number 404888-221. The accu has a capacity of 83 Wh or 7800 mAh. This battery is supposed to be compatible with the laptop. It is a new battery.

 

However, when I use the battery, it charges only up to about 2/3 of its capacity - charging stops always somewhere between 66 and 70%. Then, the battery stops charging and upon hovering over the battery icon, Windows says "Plugged in, not charging". HP Support Assistant says something like "The battery is plugged in and is not necessarily charging". If I try to run the battery check in this software, it always crashes and stops working.

 

Has anybody ever experienced a problem like this? Is the battery simply too big for the laptop to handle, so the software limits the use of the battery? And can anything be done about this?

 

Kind regards,

Thijs

0 Kudos
2 REPLIES 2
Highlighted
Level 10
4,161 4,159 563 1,275
Message 2 of 3
160
Flag Post
HP Recommended

New extended battery not fully charging

Dear Customer,

 

Update the unit with latest availble BIOS VER :

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=4138627&swItemId=ob_157354_1&swEnvOid=405...

 

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 😎

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

 

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 3
128
Flag Post
HP Recommended

New extended battery not fully charging

Dear GBL84,

 

Thank you very much for your reply.

 

The lastest BIOS version was already installed on the device. Next, I followed the steps you propose (I had already done this earlier after a search on the internet, though in a slightly different sequence).

 

Unfortunately, it did not help: at this very moment, with the charger plugged in, the battery is at 66% charge and Windows tells me: '66% available (plugged in, not charging)'.

 

Kind regards

0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation