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12-12-2016 08:50 AM
1 week old laptop battery drains from 100% to 30% within about 3 hours. Battery save is on.
12-13-2016 08:54 AM
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To help you better, could you provide me with the Model number of the Notebook? Please remember not to post any personal information, such as serial number, phone number and email on public forums.
Please find the link to find the Product number of your Notebook, click here
In the meantime, please download the latest version of HPSA (HP Support Assistant) for your notebook from the following link: Click here
Once done, you can run the Battery health check for your notebook from this tool, and this will indicate if there is any hardware issue with the battery. In case the test results fail, you can contact support with the "Error code", so that they can help you in replacing the notebook battery.
For more details, please go through these documents:
Improving Battery Performance (Windows 10, 8, 7) - Click here
Understanding Lithium-Ion and Smart Battery Technology - Click here
Testing and Calibrating the Battery (Windows 10) - Click here
Feel free to post your query for any other assistance as well,
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