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Wulfsden Student
Student
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HP Recommended

New laop top won't power up with either battery or plug

Example: Pavilion
Microsoft Windows 10 (64-bit)

 Bought this laptop less than 2 months ago..

 Used it earlier, went back to get online a bit later and it is just dead, no lights no power..

 I took out the battery which was 100% charge, tried it with just the AC adapter, and with just battery

 Used different outlets etc exhausted everything... no lights, no power, just dead.  It is on a power surge protector.

 When plugged in battery is out to maintain battrey life.

 

 Tried customer service chat... waste of time totally,  he after I explained EVERYTHING I have already done, had me going through all the same BS I already did....

 

 For $380 it should last  longer than 2 months, and not be hit up to spend more money to get a defective product fixed, this is more than maddening.

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HP Support Agent
HP Support Agent
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Message 2 of 2
87
Flag Post
HP Recommended

New laop top won't power up with either battery or plug

Hi @Wulfsden

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the computer is not powering on and there are no lights on the computer.

 

I’d love to help!

 

Follow the steps in the below link to resolve this issue.

 

http://hp.care/2c1dHut

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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