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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 09:20 AM

HP Recommended
Product: Pavilion 15gP046na notebook
Operating System: Microsoft Windows 8.1 (64-bit)

Hi. I had to replace the sata hard drive because the original started failing. I carried out hdd tests as recommended (failed on both short and long DST checks). I recd a Hitachi travelstar 7 k1000 1Tb replacement hdd which I have now installed. I've followed the Hp  guide for checking in bios that it is listed  but I can't find it. I ran f2 diagnostics and it tests the new hdd fine and passes short and long DST tests.  But the bios is still not seeing it. Any solutions would be greatly appreciated. 

 

Also, I have the  recovery media on a memory card (not stick) and not usb. Will this cause a problem when trying to recover? 

Many Thanks 

Neil

3 REPLIES 3

‎03-07-2017 09:44 AM

HP Recommended

Normally that would indicate that the Hitachi mobile SATA drive is  not connected or has failed.

 

I would try one of two methods to verify that.

 

On another PC, download the HP PC Hardware Diagnostics 3-in-1 USB Key and run it  to install on a USB flash drive. 

Once you have it created, boot to it and run the hard disk diagnostics.

 

or

 

Plug a Windows  10 USB installer into an available USB port and boot to it.  Once it starts choose your language > Click Next > Click on Repair your computer > click on Troubleshoot > Advanced Options > Command Prompt.  Now type in commands as seen in the following image. If the disk is OK, it should now be seen in diskpart.

 

diskpart.png


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎03-07-2017 10:19 AM

HP Recommended

Hi erico, thanks for responding. I will try the first option, but the 2nd is not an option as I don't have Windows 10 USB installer. 

 

Will I be able to use an SD card as the recovery software medium? 

Thanks 

Neil 

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‎03-07-2017 10:34 AM

HP Recommended

an SD media card does not work well as recovery software medium. You will need a USB flash drive of at least 4GB. Go to the foillowing Microsoft website and download the Windows media creator.

https://www.microsoft.com/en-us/software-download/windows10

 

Plug in the USB flash drive  and double click on the Windows media creator. Follow the prompts.  Do not install just yet. Go to advanced options > command line. Type in Diskpart and press enter.

 

See the following image. If you do not see the drive in the list, then it is likely to have a problem and needs to be replaced with another. Try the list volume command as well. It will give you plenty of information about any installed drives if they are operating as they should.  Exit diskpart by typing exit and pressing enter.

 

diskpart.png


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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